Terms of service

Store Name: Omniqa
Effective Date: November 12, 2026

1. Overview

Welcome to Omniqa. These Terms of Service govern your access to and use of the Omniqa website, online store, and related services.

Throughout these Terms, “we,” “us,” and “our” refer to Omniqa. “You” and “your” refer to any customer, visitor, or individual accessing or using our website.

Omniqa is an independent retail seller offering children's clothing, baby essentials, and related products to customers in the United States.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced in them. If you do not agree, please discontinue use of our website.

2. Eligibility and Website Use

You must be at least 18 years old or the age of legal majority in your state to place an order independently.

Individuals under the age of legal majority may use our website and place orders only with the involvement and supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes. You must not:

  • Use our website for fraudulent or unlawful activities.

  • Submit false or misleading personal, shipping, or payment information.

  • Interfere with the security or operation of our website.

  • Upload viruses, malicious code, or harmful software.

  • Copy, reproduce, or commercially exploit website content without authorization.

  • Use our website in a way that violates the rights of others.

We may restrict or suspend access to our website when reasonably necessary to protect customers, our store, or website security, subject to applicable law.

3. Product Information and Availability

We make reasonable efforts to display accurate product descriptions, photographs, colors, sizes, materials, and other product details.

Actual product colors and appearance may vary slightly due to screen settings, lighting conditions, and device displays.

Please review product descriptions, size charts, materials, age recommendations, and product instructions carefully before placing an order.

Product availability may change. If an item becomes unavailable after an order is placed, we will contact you regarding the affected item. If we cannot fulfill that item, we will cancel it and refund the amount paid for it.

4. Pricing, Taxes, and Payment

All prices on our website are listed in United States Dollars (USD), unless otherwise stated.

Product prices, shipping charges, discounts, and applicable taxes will be displayed during checkout.

We reserve the right to correct pricing, product listing, or promotional errors before accepting an order. If an error affects your order, we will contact you before proceeding with the affected transaction. If the order cannot be fulfilled at the displayed price, you may cancel the affected order and receive a refund for any payment collected for it.

Payment must be completed using a payment method available at checkout. Orders are subject to successful payment authorization and verification.

You are responsible for providing accurate billing and payment information.

For more information, please review our Payment Terms & Billing Policy.

5. Orders and Order Acceptance

When you place an order, you submit a purchase request to Omniqa.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment or shipped.

We may review orders before processing. We reserve the right to decline, limit, or cancel an order when reasonably necessary, including when:

  • Payment authorization fails.

  • We identify suspected fraudulent or unauthorized activity.

  • Product information or pricing contains a material error.

  • An item is unavailable.

  • Shipping or billing information is incomplete or inaccurate.

  • An order appears to involve unauthorized resale or purchasing activity.

If we cancel an order after payment has been collected, we will refund the amount collected for the canceled order to the original payment method. We will notify you of the cancellation.

6. Order Cut-Off Time and Business Days

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

  • Orders placed before 5:00 PM ET are recorded on the current business day.

  • Orders placed after 5:00 PM ET are recorded on the next business day.

  • Orders placed on Sundays or U.S. public holidays are recorded on the next business day.

All business hours and order cut-off times follow Eastern Time, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

The order cut-off time determines the business day on which an order is recorded. It does not guarantee same-day processing, shipment, or delivery.

7. Shipping and Delivery

Orders are shipped to the delivery address provided at checkout. You are responsible for ensuring that your shipping information is accurate and complete.

Available shipping methods, shipping charges, and estimated delivery times are displayed during checkout or explained in our Shipping Policy.

Delivery estimates are provided for reference and are not guaranteed delivery dates. Carrier operations, weather, holidays, and other events outside our reasonable control may affect delivery.

If your package is delayed, lost, or delivered incorrectly, please contact our customer service team so we can review the matter.

For more information, please review our Shipping Policy.

8. Returns, Exchanges, and Refunds

Eligible purchases may be returned within 30 days of the delivery date, subject to the requirements in our Return & Refund Policy.

Returned merchandise must meet the condition and eligibility requirements stated in that policy. Standard returns due to sizing, personal preference, or a change of mind are subject to the return shipping requirements in the policy.

Verified damaged, defective, or incorrectly shipped items will be handled in accordance with our Return & Refund Policy and applicable law.

You must contact our customer service team before sending any return. Our team will provide return authorization, instructions, and the designated return address.

The business contact address listed on our website is not our return warehouse address. Do not send returned merchandise to that address.

Approved refunds will be issued to the original payment method in accordance with our Return & Refund Policy.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

9. Promotions and Discount Offers

Promotional offers, discount codes, and special pricing are subject to the conditions displayed when the offer is presented.

Unless the promotion states otherwise:

  • Discount codes must be entered during checkout.

  • Discounts cannot be applied retroactively to completed purchases.

  • Promotional offers cannot be exchanged for cash.

  • Certain offers cannot be combined with other discounts.

  • Promotions may have product, quantity, or time restrictions.

We may end or change a promotion prospectively. Orders already accepted will be handled according to the promotional terms that applied when the order was placed, subject to applicable law.

10. Intellectual Property

Website content, including text, graphics, logos, photographs, product descriptions, designs, and page layouts, is owned by Omniqa or used with permission from the relevant rights holders.

Website content is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the appropriate rights holder.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

Third-party services are operated independently and may be governed by their own terms and privacy policies. We do not control the independent operations, content, or policies of those third parties.

Your use of third-party services is subject to the terms and conditions established by those providers.

12. Privacy and Personal Information

We handle personal information collected through our website in accordance with our Privacy Policy and applicable law.

Personal information may be used to process orders and payments, arrange delivery, provide customer service, manage returns and refunds, maintain website security, and meet legal obligations.

Please review our Privacy Policy for details about the information we collect, how we use it, and the choices available to you.

13. Product Safety and Proper Use

Products must be used according to their descriptions, labels, age recommendations, care instructions, and safety information.

For children's clothing and baby products, parents and legal guardians are responsible for selecting products suitable for the child's age, size, and needs and for supervising the child's use of those products.

Do not use a product in a way that conflicts with its stated purpose or safety instructions.

If you identify a product safety concern, stop using the product and contact us promptly.

14. Website Errors and Changes

Our website may occasionally contain typographical errors, outdated information, or inaccuracies relating to product descriptions, prices, promotions, or availability.

We may correct errors and update website information when necessary. If an error materially affects an order, we will contact you and provide a resolution in accordance with applicable law.

15. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and its services are provided on an “as available” basis. We make reasonable efforts to maintain website functionality but do not guarantee uninterrupted access or error-free operation at all times.

To the extent permitted by applicable law, Omniqa will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or liability that cannot legally be excluded or limited under applicable federal or state law.

16. Customer Responsibility

You are responsible for providing accurate order, shipping, billing, and contact information and for using our website lawfully.

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of our website or your material violation of these Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts and applicable federal laws of the United States, without regard to conflict-of-law principles.

Disputes relating to these Terms, our website, or purchases from Omniqa will be handled by a court of competent jurisdiction, subject to applicable consumer protection laws and any mandatory rights available to customers in their state of residence.

Nothing in this section prevents you from exercising rights available under applicable local, state, or federal law.

18. Changes to These Terms

We may update these Terms to reflect changes in our business operations, website services, or legal requirements.

Updated Terms will be published on this page with a revised effective date. Your continued use of our website after the revised Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

We encourage you to review this page periodically.

19. Business Information and Contact Details

For questions about these Terms, orders, products, or customer service, please contact us:

Store Name: Omniqa

Business Contact Address:
45 Laurel St
Fall River, MA 02724-3632
United States

Email: omniqa@vipcareo.com
Phone: +1 508-567-0587

The address above is our business contact address. It is not our return warehouse address. Customers must contact our customer service team before returning merchandise to receive the designated return address and return instructions.

20. Customer Service Hours and Order Cut-Off

Our customer service hours are:

  • Monday–Saturday: 9:00 AM–5:00 PM ET

  • Sunday: Closed

  • U.S. public holidays: Closed

All customer service hours follow Eastern Time (ET), including EST and EDT depending on the season.

Messages received outside customer service hours will be reviewed on the next business day.

Our daily order cut-off time is 5:00 PM ET. Orders placed after the cut-off time, on Sundays, or on U.S. public holidays are recorded on the next business day.

Thank you for choosing Omniqa. We appreciate your business.