Payment Terms & Billing Policy

Effective Date: November 12, 2026

Welcome to Omniqa. This Payment Terms & Billing Policy explains the payment methods, billing procedures, order payment requirements, and related terms that apply to purchases made through our online store.

By placing an order with Omniqa, you agree to the payment and billing terms outlined below.

1. Accepted Payment Methods

Omniqa accepts the payment methods displayed and available at checkout.

Depending on availability, these may include:

  • Major credit cards

  • Major debit cards

  • Digital wallets and other supported payment options

All payments must be completed through the secure checkout process on our website.

We do not request credit card numbers, security codes, or complete payment credentials through email, phone messages, or social media.

2. Payment Processing

Payment is required at the time an order is placed.

When you submit an order, your payment information is securely submitted to the payment provider selected at checkout for authorization and processing.

An order is considered successfully paid once the payment provider confirms the transaction.

If a payment is declined, unsuccessful, or cannot be verified, the order may not be processed until the payment issue is resolved.

Omniqa does not guarantee that an order will be accepted or processed when payment authorization has not been successfully completed.

3. Pricing and Currency

All product prices displayed on our website are listed in United States Dollars (USD), unless otherwise stated.

The product price shown on the product page should match the price displayed in your shopping cart and at checkout, except for clearly disclosed promotions or applicable adjustments.

Any applicable discounts, shipping charges, and taxes will be displayed during checkout before you complete your purchase.

Customers are responsible for reviewing the final order total before submitting payment.

4. Sales Tax

Applicable sales taxes are calculated based on the shipping destination and relevant state and local tax requirements.

Any applicable sales tax will be displayed separately or included in the order total at checkout before payment is completed.

The final amount charged will be shown on your order confirmation.

5. Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

This information may include:

  • Full name

  • Billing address

  • Email address

  • Phone number

  • Other information required by the payment provider

Please ensure that your billing information is accurate and matches the information required by your selected payment method.

Incorrect or incomplete billing details may result in payment authorization failure or order processing delays.

6. Order Confirmation and Payment Authorization

After successfully submitting an order, you will receive an order confirmation email containing your order details.

An order confirmation email acknowledges that your order has been received. It does not necessarily mean that the order has already been shipped.

Orders are subject to successful payment authorization and verification before fulfillment.

If additional verification is necessary, our team may contact you using the contact information provided during checkout.

7. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

  • Orders placed before 5:00 PM ET are received within the current business day.

  • Orders placed after 5:00 PM ET are received on the next business day.

  • Orders placed on Sundays or U.S. public holidays are received on the next business day.

Our business hours follow Eastern Time (ET), including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Please note that the order cut-off time determines the business-day receipt of orders. It does not guarantee same-day shipping or delivery.

8. Failed or Declined Payments

If your payment is declined or unsuccessful, please:

  1. Check that your payment information is correct.

  2. Confirm that your payment method has sufficient available funds or credit.

  3. Contact your bank or payment provider if necessary.

  4. Try another payment method available at checkout.

Omniqa cannot override payment decisions made by banks, card issuers, or payment providers.

Orders with unsuccessful payments will not proceed to fulfillment until payment is successfully completed.

9. Order Changes and Cancellations

If you need to make changes to an order or request a cancellation, please contact us as soon as possible.

Order changes and cancellation requests are subject to the order's fulfillment status.

Once an order has entered the shipping or fulfillment process, changes or cancellations may no longer be possible.

For assistance, please contact us using the details provided below.

10. Refunds and Billing Adjustments

Approved refunds will be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account depends on your bank, card issuer, or payment provider.

Refund eligibility, return conditions, and processing procedures are governed by our Return & Refund Policy.

If you believe you have been charged incorrectly or notice a duplicate transaction, please contact our customer service team so we can review the transaction.

11. Payment Security and Privacy

We take the protection of customer information seriously.

Payments are processed through the payment providers available at checkout. Payment transactions are handled through secure payment processing systems.

Customers should never share complete payment card details or security codes through unsecured communication channels.

Personal information collected during checkout is handled in accordance with our Privacy Policy.

12. Business Address and Return Information

Store Name: Omniqa

Business Contact Address:
45 Laurel St
Fall River, MA 02724-3632
United States

Please note that the business address listed above is used for business correspondence and customer contact purposes. It is not our return warehouse address.

For returns, customers must contact our customer service team before sending any items back to obtain the designated return address and return instructions.

Please do not send returned merchandise to the business contact address without prior authorization.

13. Customer Service Information

If you have questions about payments, billing, transactions, or orders, please contact us:

Omniqa

Email: omniqa@vipcareo.com
Phone: +1 508-567-0587

Customer Service Hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM ET

  • Sunday: Closed

  • U.S. Public Holidays: Closed

All customer service hours follow Eastern Time (ET), including EST and EDT depending on the season.

Messages received outside business hours will be reviewed during the next business day.

14. Policy Updates

Omniqa reserves the right to update or revise this Payment Terms & Billing Policy when necessary.

Any updated version will be published on this page with the revised effective date.

We encourage customers to review this policy periodically to stay informed about our payment and billing procedures.

Thank you for shopping with Omniqa!