Shipping policy

Store Name: Omniqa
Effective Date: November 12, 2026

1. Shipping Overview

Thank you for shopping at Omniqa.

We provide shipping services for customers in the United States. This Shipping Policy explains our order processing procedures, shipping timeframes, delivery information, and customer support arrangements.

Our goal is to process orders accurately and deliver your purchases as efficiently as possible.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Business days are Monday through Saturday, excluding Sundays and U.S. public holidays.

Orders are not processed on Sundays or U.S. public holidays.

Order processing includes payment verification, order review, product preparation, packaging, and shipment arrangement.

Processing times may be extended when an order requires additional verification or when operational circumstances affect fulfillment.

3. Daily Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

  • Orders placed before 5:00 PM ET are recorded on the current business day.

  • Orders placed after 5:00 PM ET are recorded on the next business day.

  • Orders placed on Sundays or U.S. public holidays are recorded on the next business day.

All order cut-off times and business hours follow Eastern Time (ET), including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

The order cut-off time determines when an order enters our processing schedule. It does not guarantee same-day shipment.

4. Shipping Methods and Delivery Estimates

Available shipping methods and applicable shipping charges are displayed during checkout.

Our estimated delivery timeframe is:

  • Order processing: 1–2 business days.

  • Shipping transit: Approximately 3–7 business days after dispatch.

  • Estimated total delivery time: Approximately 4–9 business days after order placement.

Delivery estimates are calculated in business days and exclude Sundays and U.S. public holidays.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, peak shopping periods, and other circumstances beyond our reasonable control.

The tracking information provided after shipment is the best available reference for your package's delivery progress.

5. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The shipping charge shown during checkout is the amount applicable to your order, unless a clearly stated promotion provides different shipping terms.

Any applicable sales tax will be calculated and displayed during checkout.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing your order details.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when tracking is provided by the carrier.

Tracking information may take some time to become active after the carrier receives the package.

You can use the tracking link in your shipping confirmation email to check the latest available delivery updates.

Please ensure that your email address and shipping information are accurate when placing your order.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping address before submitting an order.

If you need to correct your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been handed over to the carrier.

Omniqa is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, subject to applicable law.

8. Delayed, Lost, or Missing Packages

Delivery delays may occur because of carrier operations, severe weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will review the order and available tracking information and assist with the next steps.

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Ask household members or building management whether the package was received.

  • Contact the carrier to request additional delivery information.

  • Contact Omniqa so we can review the matter.

Each reported missing or delayed package will be reviewed based on the available order and carrier information and applicable law.

9. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the issue.

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Do not send merchandise back before contacting our customer service team and receiving return instructions.

10. Returns and Return Address

The business contact address listed on our website is not our return warehouse address.

Do not send returned merchandise to our business contact address.

Before returning an item, you must contact our customer service team to obtain return authorization, return instructions, and the designated return address.

Returns and refunds are handled according to our Return & Refund Policy.

11. Business Contact Information

Store Name: Omniqa

Business Contact Address:
45 Laurel St
Fall River, MA 02724-3632
United States

Email: omniqa@vipcareo.com
Phone: +1 508-567-0587

Please note that this is our business contact address, not our shipping warehouse or return warehouse address.

12. Customer Service Hours

Our customer service hours are:

  • Monday–Saturday: 9:00 AM–5:00 PM ET

  • Sunday: Closed

  • U.S. public holidays: Closed

All customer service hours follow Eastern Time (ET), including EST and EDT depending on the season.

Messages received outside business hours will be reviewed during the next business day.

For questions about shipping, tracking, delivery, or orders, please contact us by email or phone during our customer service hours.

Thank you for choosing Omniqa. We appreciate your trust and support.