Refund policy

Effective Date: November 12, 2026

At Omniqa, we want you to feel confident when shopping for children's clothing and baby essentials. Your satisfaction matters to us, and we are committed to providing a clear and straightforward return and refund process.

Please review the following policy before requesting a return or refund.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unused, and unwashed.

  • Original tags and labels must remain attached.

  • Items must be returned in their original packaging, where applicable.

  • Products must be in their original condition without damage caused by use.

  • Proof of purchase or an order number must be provided.

All returned items are subject to inspection before a refund is approved.

2. Baby Products and Hygiene-Related Items

For health, hygiene, and safety reasons, certain baby products must be unopened and unused to qualify for a return.

Products that have been opened, used, or show signs of hygiene-related contamination may not be eligible for return unless they are defective, damaged, or incorrectly shipped.

Clothing items must also meet the general return conditions listed above.

This policy does not limit any consumer rights that cannot legally be excluded.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Items that have been worn, washed, or used.

  • Items without their original tags or labels.

  • Baby care or hygiene products that have been opened or used.

  • Products damaged due to improper use or handling by the customer.

  • Items returned after the 30-day return period.

Defective, damaged, or incorrectly shipped products will be reviewed separately and handled in accordance with applicable consumer protection laws.

4. How to Request a Return

To start a return, please contact our customer service team before sending any merchandise back.

Email: omniqa@vipcareo.com

Please include the following information in your return request:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos of the item, if it is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions.

Once your return request is approved, we will provide the designated return address.

Please do not send any items back without receiving return authorization and the designated return address.

Returned items should be shipped within 14 days after return authorization is issued.

5. Return Shipping Costs

For standard returns due to personal preference, sizing issues, or a change of mind, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or different from the product ordered, Omniqa will cover the reasonable return shipping costs.

If your order has an issue, please contact us before arranging return shipping so that we can provide the appropriate instructions.

Original shipping charges are generally non-refundable for standard returns, except where required by applicable law or where the return is due to an error on our part.

6. Damaged, Defective, or Incorrect Items

We take care to ensure that orders are handled properly.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the affected item and its condition

After reviewing your request, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Customers will not be charged return shipping costs for verified damaged, defective, or incorrectly shipped items.

7. Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets the return eligibility requirements.

If the return is approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally initiated within 3–7 business days after the returned item has been received and inspected.

After the refund has been issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Please allow additional processing time for your financial institution to complete the transaction.

We will notify you by email when your refund has been processed.

8. Partial Refunds

If returned merchandise does not meet the stated return conditions, the return may be declined.

If an item is returned with missing tags, missing components, signs of use, or damage caused after delivery, it may not qualify for a full refund.

Any refund decision will be communicated to the customer with an explanation.

9. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team.

Exchanges are subject to product availability and approval.

If an exchange cannot be arranged, you may request an eligible return under this policy and place a new order separately.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders submitted before 5:00 PM ET are received within the current business day. Orders submitted after 5:00 PM ET, on Sundays, or on U.S. public holidays are received on the next business day.

Cancellation requests are subject to the order fulfillment status.

Once an order has entered the shipping process, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

11. Business Address and Return Address

Store Name: Omniqa

Business Contact Address:

45 Laurel St
Fall River, MA 02724-3632
United States

Please note that the address listed above is our business contact address. It is not our return warehouse address.

All customers must contact our customer service team to obtain the designated return address before shipping any returned merchandise.

Please do not send returned products directly to our business contact address.

12. Customer Service Hours

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Omniqa

Email: omniqa@vipcareo.com
Phone: +1 508-567-0587

Customer Service Hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM ET

  • Sunday: Closed

  • U.S. Public Holidays: Closed

All business hours follow Eastern Time (ET), including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Messages received outside business hours will be reviewed on the next business day.

13. Policy Updates

Omniqa reserves the right to update or revise this Return & Refund Policy when necessary.

Any changes will be published on this page with the updated effective date.

We encourage customers to review this policy before making a purchase.

14. Contact Information

For all return and refund inquiries, please contact:

Omniqa
45 Laurel St, Fall River, MA 02724-3632, United States
Phone: +1 508-567-0587
Email: omniqa@vipcareo.com

Thank you for shopping with Omniqa. We appreciate your trust and look forward to serving you and your family!