Privacy policy

Effective Date: November 12, 2026

1. Introduction

Welcome to Omniqa.

At Omniqa, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our products, or placing an order.

This Privacy Policy explains how we collect, use, store, and disclose your personal information, as well as the choices and rights available to you.

By using our website or purchasing products from Omniqa, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website, interact with our store, or place an order, we may collect the following categories of personal information:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order history

  • Order number

  • Payment status

  • Transaction details

  • Refund and return information

Payment Information

Payments are processed through the payment providers available at checkout. These providers handle payment card details and other necessary payment credentials.

Omniqa receives payment-related information, such as transaction confirmations, payment status, and limited payment details needed to manage orders. Full payment card numbers and security codes are handled by the payment provider rather than being collected through our customer service email.

Technical and Website Information

  • IP address

  • Browser type and device information

  • Operating system

  • Website browsing activity

  • Pages viewed and interactions with our website

  • Cookies and similar tracking technologies

Customer Service Information

When you contact us, we may collect your name, email address, phone number, order details, and the contents of your communication to help resolve your inquiry.

3. How We Use Your Information

We use collected personal information for legitimate business and customer service purposes, including:

  • Processing and fulfilling customer orders.

  • Confirming payments and managing transactions.

  • Arranging shipping and delivery.

  • Providing order confirmations and shipping updates.

  • Responding to customer questions and support requests.

  • Processing returns, exchanges, and refunds.

  • Preventing fraudulent transactions and protecting our store.

  • Maintaining website functionality and improving shopping experiences.

  • Understanding website traffic and customer interactions.

  • Sending promotional emails when customers have subscribed or otherwise authorized such communications.

  • Meeting applicable legal, tax, accounting, and regulatory obligations.

We use personal information only for purposes consistent with the reason it was collected and applicable privacy laws.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions and improve the shopping experience.

These technologies may be used to:

  • Keep products in your shopping cart.

  • Remember certain website preferences.

  • Support secure checkout.

  • Understand website traffic and performance.

  • Measure marketing and advertising effectiveness.

  • Help display relevant advertisements.

Some cookies are necessary for the operation of our website. Other cookies and tracking technologies may be provided by third-party analytics, advertising, and marketing services.

You can manage cookie preferences through the available cookie settings on our website and control cookies through your browser settings.

Disabling certain cookies may affect some website features and shopping functions.

5. How We Share Personal Information

Omniqa does not sell customer personal information in exchange for money.

We share personal information only when necessary to operate our online store, fulfill customer requests, provide services, or meet legal obligations.

The categories of service providers and third parties that may receive information include:

E-commerce Platform Providers

We use Shopify to operate our online store, manage orders, and support the checkout experience.

Payment Processors

Payment providers receive the information necessary to authorize and process customer payments.

Shipping and Delivery Providers

Shipping carriers and fulfillment-related service providers receive necessary delivery information, such as the recipient's name, shipping address, and contact details.

Analytics and Marketing Providers

Analytics and advertising services may receive website activity, device information, cookie identifiers, and related information to measure website performance and marketing activities.

Professional and Legal Service Providers

We may share relevant information with professional advisors, accountants, legal representatives, or authorities when necessary to protect our business interests or comply with applicable laws.

Third-party service providers are expected to handle personal information in accordance with their applicable privacy and security obligations.

6. Advertising and Data Sharing Choices

We do not sell personal information for monetary payment.

Certain advertising technologies, including cookies and tracking pixels, may allow advertising partners to receive information about website activity for targeted advertising. Under some U.S. state privacy laws, this activity may be considered sharing or processing for targeted advertising.

You can exercise available opt-out rights through the privacy choices or data-sharing opt-out tools provided on our website.

Where required by applicable law, we will honor valid opt-out requests and applicable browser-based privacy preference signals.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website uses secure connections to help protect information transmitted through the website.

Payment transactions are processed through supported payment providers using their payment security systems.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment information through unsecured email or other public communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on the type of information and the reason it was collected.

For example:

  • Order and transaction records may be retained for accounting, tax, and business recordkeeping requirements.

  • Customer contact information may be retained while needed to provide customer support and manage customer relationships.

  • Return and refund records may be retained to resolve transactions and comply with applicable obligations.

  • Technical and website information may be retained for security, analytics, and website performance purposes.

When personal information is no longer reasonably necessary, we take steps to delete, anonymize, or securely dispose of it, subject to legal retention requirements.

9. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know: Request information about the personal information we collect, use, and disclose.

  • Right to Access: Request a copy of personal information associated with you.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Delete: Request deletion of personal information, subject to legal exceptions.

  • Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities.

  • Right to Limit: Limit certain uses or disclosures of sensitive personal information where the law provides this right.

  • Right to Non-Discrimination: Exercise privacy rights without unlawful discrimination.

To submit a privacy request, contact us at:

Email: omniqa@vipcareo.com

Please include enough information for us to understand and verify your request.

We may request reasonable information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

10. Children's Privacy

Omniqa specializes in children's clothing and baby essentials. However, our website and online shopping services are intended for adults, including parents and legal guardians who purchase products for children.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

If we become aware that personal information has been collected directly from a child under 13 without the required parental consent, we will take appropriate steps to delete that information.

Parents or legal guardians who believe a child has submitted personal information to us may contact our customer service team.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties operate independently and maintain their own privacy policies and practices.

Omniqa is not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of third-party services before providing personal information.

12. Shopify Platform and Shop Services

Our online store is powered by Shopify, which provides the e-commerce platform and related services that allow us to sell products and process customer orders.

When you interact with our store, Shopify may process personal information to provide checkout, payment-related services, fraud prevention, analytics, and other platform functions.

If you use Shop, Shop Pay, or other Shopify consumer services, Shopify may also process information under its own privacy policy.

For more information about how Shopify handles personal information, please review:

https://www.shopify.com/legal/privacy

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services, or applicable legal requirements change.

The updated version will be published on this page with a revised effective date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

14. Business Information and Contact Details

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with personal information, please contact us.

Store Name: Omniqa

Business Contact Address:

45 Laurel St
Fall River, MA 02724-3632
United States

Email: omniqa@vipcareo.com

Phone: +1 508-567-0587

Please note that the address listed above is our business contact address. It is not our return warehouse address.

For returns, please contact our customer service team before sending any merchandise back to receive the designated return address and return instructions.

15. Customer Service Hours and Order Information

Our customer service team is available during the following hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM ET

  • Sunday: Closed

  • U.S. Public Holidays: Closed

All business hours follow Eastern Time (ET), including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Messages received outside business hours will be reviewed during the next business day.

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed after 5:00 PM ET, on Sundays, or on U.S. public holidays are received on the next business day.

Thank you for trusting Omniqa with your shopping experience. We value your privacy and appreciate your continued support.